Privacy Policy

1. Introduction

kok303 ("we," "us," "our," or the "Operator") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data you provide when you register for an account, use our online betting and casino services (the "Service"), or interact with our Website at https://kok303.cam.

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately cease using the Service and must not register for an account.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of kok303.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account with kok303, we collect personal information necessary to verify your identity, process transactions, and comply with legal and regulatory obligations. This information includes:

• Identity Information: Full legal name as it appears on your Indonesian National Identity Card (KTP), date of birth, place of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, residential address, postal code, and city of residence.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers if applicable.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers), transaction history, deposit and withdrawal records.
• Verification Documents: Copies of your KTP, selfie photographs holding your ID, proof of address documents (utility bills, bank statements), and any other documents required for Know Your Customer (KYC) compliance.
• Communication Records: Content of emails, live chat transcripts, support tickets, and any other correspondence you have with our customer service team.

2.2 Information We Collect Automatically

When you access or use the Service, we automatically collect certain technical and usage information to improve our platform, enhance security, and personalize your experience. This includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile carrier information.
• Log Data: IP address, date and time of access, pages viewed, time spent on pages, clickstream data, referring and exit URLs, and HTTP headers.
• Geolocation Data: Approximate geographic location derived from your IP address to verify that you are accessing the Service from Indonesia.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and similar technologies to recognize you, remember your preferences, and analyze site traffic. See Section 8 for more details on cookies.
• Betting and Gaming Data: Bets placed, games played, win/loss history, favorite games, betting patterns, session duration, and Account Balance fluctuations.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Age verification, identity authentication, and anti-fraud checks from third-party KYC providers.
• Affiliate and Marketing Partners: Referral source information if you registered through an affiliate link or marketing campaign.

3. How We Use Your Information

kok303 uses your personal information for the following purposes:

3.1 Service Delivery and Account Management

• Creating and maintaining your kok303 Account.
• Processing deposits, withdrawals, and other financial transactions.
• Enabling you to place bets on sports events, play casino games, and access all features of the Service.
• Managing your loyalty tier status, bonuses, promotions, and rewards.
• Providing customer support and responding to your inquiries, complaints, and requests.

3.2 Legal and Regulatory Compliance

• Verifying your identity, age (21+ requirement), and residential address through KYC procedures.
• Preventing underage gambling, fraud, money laundering, and other illegal activities.
• Complying with anti-money laundering (AML) regulations, counter-terrorism financing (CTF) obligations, and other legal requirements.
• Responding to law enforcement requests, court orders, and regulatory inquiries.
• Maintaining records as required by our gaming license and applicable laws.

3.3 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions, account takeovers, and abusive behavior.
• Monitoring for suspicious betting patterns, collusion, bonus abuse, and other violations of our Terms and Conditions.
• Protecting the integrity of our games and ensuring fair play for all users.
• Securing your Account and personal data through encryption, access controls, and security audits.

3.4 Marketing and Personalization

• Sending you promotional emails, SMS messages, and push notifications about new games, bonuses, special offers, and events (you may opt out at any time).
• Personalizing your experience by recommending games, sports events, and content based on your preferences and betting history.
• Conducting market research, surveys, and customer satisfaction studies to improve the Service.
• Analyzing user behavior to optimize Website performance, design, and functionality.

3.5 Responsible Gaming

• Monitoring your gambling activity for signs of problem gambling.
• Implementing and enforcing responsible gaming limits (deposit limits, loss limits, session time limits).
• Administering self-exclusion requests and ensuring compliance with exclusion periods.
• Providing access to responsible gaming tools, resources, and support as outlined in our Responsible Gaming Policy.

4. Legal Basis for Processing (GDPR Compliance)

Although kok303 primarily serves Indonesian residents, we align our data protection practices with international standards, including the General Data Protection Regulation (GDPR). We process your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions), including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including KYC, AML, age verification, and licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform optimization, and direct marketing (where not overridden by your rights and interests).
• Consent: Where required by law, we obtain your explicit consent before processing certain data, such as marketing communications or non-essential cookies. You may withdraw consent at any time.

5. How We Share Your Information

kok303 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

5.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Third-party software developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) who power our casino games and live dealer tables.
• Identity Verification Services: KYC and age verification providers who authenticate your identity and compliance with legal requirements.
• Cloud Hosting and IT Infrastructure: Secure data centers and cloud service providers who host our platform and store your data.
• Customer Support Tools: Live chat platforms, email service providers, and helpdesk software used to deliver support services.
• Marketing and Analytics Services: Email marketing platforms, analytics tools (Google Analytics or similar), and advertising partners (subject to your consent where required).

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulators, courts, or government authorities when required by law, court order, or regulatory request, or when necessary to:

• Comply with legal obligations, including AML and CTF reporting requirements.
• Respond to lawful requests for information.
• Protect the rights, property, or safety of kok303, our users, or the public.
• Enforce our Terms and Conditions or investigate violations.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified via email and/or prominent notice on our Website of any such change in ownership or control of your personal data.

6. Data Security

kok303 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same standard used by major banks.
• Secure Storage: Personal data is stored on secure servers located in certified data centers with physical access controls, surveillance, and environmental protections.
• Password Protection: Your password is stored in encrypted (hashed and salted) form and is never visible to kok303 staff or administrators.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based permissions and audit logging.
• Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and third-party security audits to identify and remediate potential risks.
• Segregated Funds: Player funds are held in segregated bank accounts, separate from operational capital, ensuring your balance is always protected.

While we implement robust security measures, no system is 100% secure. You acknowledge that you provide your personal information at your own risk. We encourage you to use a strong, unique password, enable two-factor authentication if available, and never share your Account credentials with anyone.

7. Data Retention

kok303 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Your Account data is retained for the duration of your active membership and as long as you continue to use the Service.
• Closed Accounts: After Account closure, we retain your personal information for a minimum of 5 years to comply with legal, regulatory, and tax obligations, and to resolve disputes or enforce our Terms.
• Transaction Records: Financial transaction records (deposits, withdrawals, bets, winnings) are retained for at least 7 years as required by AML and financial regulations.
• KYC Documents: Identity verification documents are retained for the duration of your Account plus 5 years after closure.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again.

After the applicable retention period, your personal information is securely deleted or anonymized so that it can no longer identify you.

8. Cookies and Tracking Technologies

kok303 uses cookies and similar tracking technologies to enhance your experience, analyze Website traffic, and deliver personalized content and advertising. A cookie is a small text file stored on your device that allows us to recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly. These cookies enable core features such as login, account access, and transaction processing. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous data about how you use the Website, such as pages visited and time spent. This helps us improve site performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, favorites) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies are set with your consent and can be disabled.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Please note that blocking essential cookies may prevent you from using certain features of the Service, including account login and transaction processing.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal information, subject to legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to our processing of your personal information for direct marketing or legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time (this does not affect the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days. You may also file a complaint with your local data protection authority if you believe we have violated your privacy rights.

10. Marketing Communications and Opt-Out

kok303 may send you promotional emails, SMS messages, and push notifications about bonuses, new games, special offers, and events. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.
• Replying "STOP" to any promotional SMS message.
• Disabling push notifications in your device settings.
• Contacting customer support at [email protected] with an opt-out request.

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages (deposit confirmations, withdrawal notifications, security alerts, Terms updates) as these are essential to your use of the Service.

11. Third-Party Links and Services

The kok303 Website may contain links to third-party websites, game providers, payment processors, or social media platforms. This Privacy Policy applies only to kok303. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Website.

12. Children's Privacy

The Service is intended exclusively for adults aged 21 and older. kok303 does not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated Account. If you believe a minor has provided personal information to kok303, please contact us immediately at [email protected].

13. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside of Indonesia, including countries that may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information remains protected in accordance with this Privacy Policy and applicable laws.

14. Changes to This Privacy Policy

kok303 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Changes will be effective immediately upon posting on the Website. We will notify you of material changes via email or prominent on-site notice. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

kok303 Data Protection Officer
Email: [email protected]
Subject Line: Privacy Policy Inquiry
Available: 24 hours a day, 7 days a week
Response Time: Within 48 hours for privacy-related inquiries

Important Notice: This Privacy Policy is effective as of January 1, 2026. By using kok303, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your privacy is important to us, and we are committed to protecting your personal information with the highest standards of security and transparency.